Shipping Policy
Shipping Policy
Last Updated: October 27, 2026
VellureCase ships exclusively to addresses inside the United States. At checkout, each customer is shown the available shipping methods, what each one costs, and the estimated delivery window that applies to their order before any payment is confirmed.
Once an order is confirmed, it enters our domestic fulfillment network and is later handed off to a national or regional carrier for the final delivery leg; the carrier assigned depends on both the destination and the shipping method selected at checkout.
Shipping Options & Costs
At checkout, anyone shipping within the United States can select from the following methods:
- Free Standard Shipping — priced at $0.00 USD and applied automatically to every order
- Insured Shipping + Priority Processing — offered for a flat $4.95 USD
- Priority Express Shipping — offered for a flat $9.95 USD
Picking either paid option, Insured Shipping + Priority Processing or Priority Express Shipping, moves the order toward the front of our processing line and adds protection coverage for that shipment.
The shipping method selected at checkout is saved to the order and remains visible both on the confirmation email and within the order details in the customer's account.
Order Processing
Order Cut-off Time: 12:00 PM Eastern Time
Processing Time: 0–2 business days
Preparation happens Monday through Friday and does not proceed on officially recognized holidays.
Orders placed after that cut-off time typically enter the queue to begin processing on the following business day.
Processing time reflects only the work of readying a package for carrier pickup and is measured separately from the transit time the carrier requires once the shipment leaves our facility.
Delivery Timeframes
Free Standard Shipping
- Order Preparation: 0–2 business days
- Time in Transit: 7–9 business days
- Estimated Arrival: 7–11 business days
Insured Shipping + Priority Processing
- Order Preparation: 0–2 business days
- Time in Transit: 6–8 business days
- Estimated Arrival: 6–10 business days
Priority Express Shipping
- Order Preparation: 0–2 business days
- Time in Transit: 5–7 business days
- Estimated Arrival: 5–9 business days
These figures are estimates, not guaranteed delivery dates. Delays can occur because of carrier disruptions, extreme weather, holiday closures, a seasonal jump in shipment volume, or a delivery address that lacked complete, accurate details at checkout, along with other factors beyond our control.
Order Tracking
As soon as tracking information becomes available for a shipment, we share it through the shipping confirmation notice or the order record in the customer's account.
A newly issued tracking number sometimes needs a short interval before the carrier's system reflects movement, so please allow a little time after dispatch for an update to appear.
Questions about where a shipment currently stands can be directed to our support team using the contact details provided later on this page.
Shipping Restrictions
Delivery under this policy is limited to addresses within the United States; VellureCase does not currently ship internationally.
We are unable to deliver to PO Boxes, APO, FPO, or DPO addresses, or to any location that falls outside our supported delivery network.
Confirming that the delivery information entered at checkout is complete and correct remains the customer's responsibility before an order is submitted.
Lost or Damaged Packages
Should a package show up damaged, or never arrive within its estimated delivery window, please contact our team at:
Email: support@vellurecase.com
Let us know your order number, together with any other details that could help, so we can look into the shipment quickly.
A member of our team will look into the order and its tracking history and, where needed, liaise with the carrier or the fulfillment partner to help reach a resolution.
Failed Delivery or Incorrect Address
Entering a delivery address that is complete and correct when checking out is the customer's responsibility.
If a package cannot be delivered, or is returned to us, because the address supplied at checkout was incorrect, incomplete, or otherwise unusable, please reach out so we can help resolve it.
When a reshipment is possible, we will let you know what we need from you. Additional shipping charges may apply when a package must be sent out again due to inaccurate or incomplete information provided when the order was placed.
If you spot an address mistake soon after placing your order, let us know right away — after fulfillment has started or the package has already left our facility, we cannot promise the address can still be revised.
Contact Information
Store Name: VellureCase
Company Name: QUANTUMEDGE SOLUTIONS LIMITED
Company Number: 78906121
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@vellurecase.com
Phone Number: +1 917 963 8680
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.