Terms of Service
Last Updated: October 27, 2026
OVERVIEW
VellureCase is the storefront name under which this website is run, an online shop for phone cases operated by QUANTUMEDGE SOLUTIONS LIMITED, a company registered in Hong Kong under Company Number 78906121. Throughout these Terms of Service, the words "we," "us," and "our" refer to VellureCase and, depending on context, the company that stands behind it.
Your ability to use this website — its product catalog, the checkout process, our support channels, and any other content it offers — depends on your accepting these Terms of Service alongside the other policies published on the Site.
By browsing the Site or completing a purchase from VellureCase, you are confirming that you accept these Terms in their entirety. If you disagree with any part of them, please stop using the Site and do not place an order.
SECTION 1 – ELIGIBILITY AND YOUR ACCOUNT
To use the Site or place an order, you need to have reached the age of majority in the place where you live, or to otherwise hold the legal capacity required under your jurisdiction's law to enter into a binding purchase.
Where you open a customer account, you agree that the information you provide will be truthful, current, and complete. You are responsible for safeguarding your login credentials, and, to the extent the law permits, for any activity that occurs through your account.
SECTION 2 – PRODUCTS AND SERVICES
VellureCase sells phone cases built for the particular device models named on each product page.
We take care to keep listing details — descriptions, photos, color choices, fit notes, materials, measurements, and the like — as accurate as possible. Even so, factors such as screen calibration, ambient lighting, and the device you are using to browse can make colors, textures, and finishes appear somewhat different than they do once the item arrives.
Before completing checkout, customers should verify that a listing suits their needs, paying particular attention to the correct device model, color, and variant.
Designs, inventory, specifications, and pricing may be changed at any time, and a specific case or variant can be restricted in quantity or removed from sale as circumstances require.
SECTION 3 – ORDERS
When you send VellureCase an order, that action is a proposal on your part to purchase the phone case or cases you have chosen; it does not, by itself, mean we have agreed to sell them to you.
We may accept, decline, cancel, or reduce any order for a reasonable cause, among them a listing or pricing error, an item selling out, a payment we cannot verify, suspected fraud, a duplicated order, or apparent misuse of the Site or one of our promotions.
An order only becomes final after payment has been processed and a confirmation has been sent to you.
Where an order is canceled after payment has already been collected, the amount charged will be returned to the payment method used originally.
We may likewise restrict orders that, on reasonable grounds, appear meant for resale or another commercial purpose rather than personal use.
SECTION 4 – PRICING AND PAYMENTS
Unless otherwise indicated, prices throughout the Site are quoted in U.S. Dollars (USD).
Any applicable taxes, delivery charges, or additional fees are displayed or calculated during checkout, before your order is completed.
Customers must provide accurate billing, delivery, and payment details, and using a given payment method confirms that you are authorized to use it for this purchase.
Checkout is handled by secure payment processors, which include Shopify Payments where applicable; VellureCase does not retain a full copy of your card number.
SECTION 5 – SHIPPING AND DELIVERY
VellureCase ships only to addresses located within the United States.
The shipping options on offer, along with their cost, handling time, and expected transit period, are shown at checkout and described fully in our Shipping Policy.
Delivery estimates are just that — estimates; carrier delays, severe weather, public holidays, incomplete or inaccurate addresses, spikes in shipping volume, and other conditions beyond our reasonable control can all cause delivery to run later than expected.
Customers bear responsibility for entering complete and accurate shipping information when placing an order.
Refer to our Shipping Policy for the full list of shipping methods, their pricing, processing windows, estimated delivery times, and any restrictions that apply.
SECTION 6 – RETURNS, EXCHANGES AND REFUNDS
Every purchase made through VellureCase is subject to our Return and Refund Policy, which these Terms incorporate by reference.
Eligible phone cases may be returned during the 90-day return period, provided the conditions and process set out in that policy are followed.
That policy spells out how to obtain a return authorization, the condition an item needs to be in, who is responsible for return postage, the way we handle damaged or incorrect items, how exchanges work, what our inspection involves, and when a refund gets issued — see our Return and Refund Policy for the specifics.
We encourage customers to read that policy closely before beginning a return or exchange.
SECTION 7 – INTELLECTUAL PROPERTY
Unless indicated otherwise, all material found on the Site — writing, imagery, logos, photography, product copy, layout and design elements, icons, and anything else — is owned by, or used with permission by, VellureCase, QUANTUMEDGE SOLUTIONS LIMITED, or the appropriate rights holder.
Such material is protected under the intellectual property laws that apply to it.
You may not reproduce, redistribute, alter, reissue, resell, sublicense, or otherwise put protected Site material to commercial use unless we have given permission, or the necessary written approval has been granted where one is called for.
Any third-party trademarks, brand names, or other proprietary marks that appear on the Site continue to belong to their original owners.
SECTION 8 – THIRD-PARTY SERVICES
Shopify provides the infrastructure our storefront is built on, making it possible for customers to complete purchases online.
Other outside providers may support functions such as payment processing — Shopify Payments among them — together with fulfillment, shipping, analytics, marketing, transactional email, customer care, security, and fraud prevention.
Each of these outside providers operates under its own terms and privacy practices, and where you deal with one directly, its policies may apply in addition to ours.
SECTION 9 – DISCLAIMER OF WARRANTIES
To the fullest extent the law permits, the Site and any services connected to it are made available on an "as is" and "as available" basis.
We do not represent that the Site will run without interruption, be free from every security risk, operate exactly on schedule, or be free of all errors.
Any warranty or consumer protection that the law does not let us disclaim or restrict continues to apply in full.
Nothing in this section is meant to reduce the statutory protections that customers hold under consumer protection law.
SECTION 10 – LIMITATION OF LIABILITY
To the extent the law allows, none of VellureCase, QUANTUMEDGE SOLUTIONS LIMITED, or either one's directors, officers, employees, contractors, affiliated entities, or service partners will be liable for indirect, incidental, special, punitive, or consequential losses connected with use of the Site or our services.
These limitations apply only within the bounds the law permits.
Nothing here removes or lessens liability where the law does not allow it, and no clause of these Terms reduces mandatory consumer rights or remedies that cannot be waived.
SECTION 11 – INDEMNIFICATION
Where the law allows it, you agree to defend and hold VellureCase, QUANTUMEDGE SOLUTIONS LIMITED, and their respective directors, officers, employees, contractors, and affiliates harmless from claims, liabilities, losses, or reasonable costs that result if you seriously breach these Terms, put the Site to unlawful use, or infringe on someone else's rights.
This undertaking is limited to whatever applicable law actually permits it to cover.
SECTION 12 – TERMINATION
We reserve the right to suspend or terminate a user's access to the Site, or to any connected service, whenever there is reasonable cause — such as a serious breach of these Terms, fraudulent or abusive behavior, an attempt to undermine Site security, or another form of unlawful use of the Site.
Ending or limiting access will not affect rights or obligations tied to orders already completed, so long as those rights or obligations still apply.
Any provision meant by its nature to survive termination will continue to apply.
SECTION 13 – GOVERNING LAW
These Terms of Service are governed by, and interpreted in accordance with, the laws of Hong Kong; this does not override any consumer-protection law or statutory entitlement that your place of residence may grant you.
Nothing here is meant to take away consumer rights that the law does not allow to be waived or limited.
SECTION 14 – CHANGES TO TERMS
These Terms of Service may be revised from time to time to reflect changes in our business, the Site, our services, policy updates, legal requirements, or operational needs.
The version currently in force will be posted here together with its "Last Updated" date.
Any revision applies from the date it takes effect, subject to applicable law.
SECTION 15 – CONTACT INFORMATION
Questions about these Terms of Service, or about an order placed with VellureCase, may be directed to our customer support team.
Store Name: VellureCase
Company Name: QUANTUMEDGE SOLUTIONS LIMITED
Company Number: 78906121
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@vellurecase.com
Phone Number: +1 917 963 8680
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.