Start by exploring the Phone Cases collection until a design catches your eye, then make sure you select the right device model or variant before it goes into your bag.

From there, checkout will ask for a delivery address, a shipping method, and a way to pay — fill those in to confirm the order.

It's worth double-checking the product, address, shipping choice, and payment details one more time before you submit payment, since that's your final opportunity to correct anything.

New orders normally leave our facility inside 0–2 business days of being placed.

Pick Free Standard Shipping and, once handling and transit are combined, delivery inside the United States generally lands around 7–11 business days; the paid upgrades trim that transit time further.

Treat these figures as estimates rather than promises — unusual weather, a holiday closure, a busy stretch, carrier hiccups, and similar circumstances beyond our control can stretch them out now and then.

Full particulars live on our Shipping Policy page.

Shoppers inside the United States can currently pick from three VellureCase shipping methods:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

Each option's price and estimated arrival window appear on the checkout page itself, right before you confirm payment.

A quick look at what each U.S. shipping option runs you, per order:

• Free Standard Shipping — no charge, $0.00 USD
• Insured Shipping + Priority Processing — $4.95 USD
• Priority Express Shipping — $9.95 USD

Regardless of the method you settle on, checkout spells out the exact total before your card or wallet is charged.

If your order hasn't slipped into processing yet, there's a good chance our team can still adjust it or call it off for you.

Write to VellureCase support right when you notice the problem and pass along your order number so we can pull it up without delay. Since processing can begin on our side rather quickly, we're unable to promise that every edit or cancellation request makes it in time — getting in touch immediately gives you the strongest shot at success.

Whenever fit is a factor, the item's product page spells out which device models or variants it was designed for, generally somewhere in the title or the option menu.

Take a close look at that detail and verify you've selected the matching model before checkout, since every design is built for a defined set of devices.

Still uncertain which one you need? Drop our team a note with your device model ahead of ordering, and we'll help pin down the right fit first.

No — VellureCase and QUANTUMEDGE SOLUTIONS LIMITED run entirely on their own, apart from Apple Inc., and nothing here should be read as Apple having authorized, endorsed, sponsored, or partnered with us, unless we say so ourselves in writing.

Wherever Apple, iPhone, or a particular device name comes up, it's there only to show which products a given design fits.

Apple, iPhone, and the related trademarks stay the property of Apple Inc.

Every price you see on VellureCase is in U.S. Dollars (USD), unless we say otherwise.

Whether tax is already folded into a listed price or added on separately at checkout comes down to what you're buying and where it's headed.

Either way, before you finish paying, the page spells out the full amount you owe, tax and all, so nothing catches you off guard at the end.

Checkout currently supports these payment options, subject to availability in your region:

• Visa
• Mastercard
• Apple Pay
• Google Pay

Every card payment, along with any digital wallet we support, runs through Shopify Payments.

The exact list you see is generated automatically and can shift a little depending on your browser or device.

More detail sits in our Payment Policy.

Message our support team with your order number, which item you'd like to send back, and why.

Once that request gets the green light, you'll receive shipping instructions plus the correct address to use — our designated returns facility.

Hang onto the item until that approval and those instructions land in your inbox before mailing anything.

Every condition attached to returns is spelled out in our Return and Refund Policy.

VellureCase gives you a 90-day window to return an order, starting from the delivery date.

For a return to qualify, the item needs to meet the conditions our Return and Refund Policy lays out.

On a standard, eligible return, sending the item back is a cost the customer takes on.

Should something show up damaged, defective, or wrong, VellureCase picks up that return-shipping cost as soon as we've reviewed and signed off on the claim — you shouldn't be out of pocket for something on our end.

Once your approved return lands at our designated returns facility, expect an inspection within roughly 5–7 business days to confirm everything checks out.

From there, we send the refund to your original payment method inside 10 business days of approval; it may take your bank or card issuer a bit longer still to post it.

Nothing showing up even 15 business days past your approval notice? Let our support team know and we'll chase it down.

Our Return and Refund Policy covers every detail.

Yes — as long as it's still 90 days or less since delivery, and the item is available and meets our Return and Refund Policy terms, an exchange is possible.

Before sending anything, let customer support know your order number and which exchange you'd like.

As soon as an order leaves us, an email with its shipping and tracking details follows, assuming the chosen method includes tracking.

Follow along as your shipment travels from our warehouse to you, or swing by our Track Your Order page whenever it suits you.

Largely, yes — carriers can take up to 24–48 hours after a shipment goes out before their tracking data updates, and that's typical across most delivery networks.

Past that window with still no movement, or if something about your shipment feels off for any other reason, drop our support team a line and we'll dig in.

Should a package turn up damaged, or simply miss its estimated delivery window, let our support team know — include your order number and a rundown of what happened, plus anything else about the shipment that might help.

From there, we'll dig into the order and its tracking history and, where it helps, coordinate with the carrier or fulfillment partner involved to settle on the right next move for your situation.

Orders, shipping, returns, payments, product questions — our support team covers all of it, plus anything else that's store-related.

Ways to reach us:

• Email: support@vellurecase.com
• Phone Number: +1 917 963 8680
• Contact Form: Click Here

Our hours break down like this:

Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday & Sunday: Closed

Expect a reply from our team within roughly 24–48 hours on business days.