Contact Us
VellureCase is operated by QUANTUMEDGE SOLUTIONS LIMITED, a company registered and based in Hong Kong, with our day-to-day work arranged around serving customers throughout the United States.
Whatever brought you to this page — following up on an order you already placed, weighing a phone case before buying it, a question about delivery timing, a return or a refund, how payment is handled, or anything else tied to the store — our support team's goal is to get you a clear answer with as little friction as possible.
Rather than spreading contact options across many channels, we keep things to a small, deliberate set of methods, so your message reaches the right person on the first try instead of being passed from one desk to another.
Further along this page you will find the pages customers ask about most, an outline of how our support process actually runs, and, toward the bottom, the complete set of contact details for VellureCase.
Quick Links
The pages below answer what our customers ask about most often, and checking them first can sometimes get you an answer before you even need to write in:
Customer Support
Looking for assistance? Use whichever detail is listed toward the bottom of this page, or send your question directly through our Contact Form, and a member of our team will take it from there.
Incoming messages are checked throughout our regular working hours, and we aim to reply with an answer suited to what you actually asked rather than a stock response, whether the topic is a policy detail, an order already underway, or something you would like clarified before you buy.
When your note relates to a specific order, adding the email address you used at checkout along with your order number lets our staff pull up the correct file right away, which generally means a quicker, more accurate reply, since no time is spent asking you to confirm what you purchased.
Wondering about a shipment already on its way? Checking our Track Your Order page first may hand you an answer sooner than waiting for a reply, particularly outside our listed hours.
Every message sent to us is read, and we work to resolve each one inside the response window given below, even on those occasions when a question needs a bit more digging on our part before we can offer a reliable answer.
Unsure where to begin? Starting with the Contact Form is always a sound first step — our team will direct you to the right policy or page from there, even if your question ultimately belongs somewhere else.
Contact Information
Store Name: VellureCase
Company Name: QUANTUMEDGE SOLUTIONS LIMITED
Company Number: 78906121
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@vellurecase.com
Phone Number: +1 917 963 8680
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.