Accessibility Statement
Last Updated: October 27, 2026
VellureCase works to keep its online store approachable and easy to navigate for every visitor, including shoppers who rely on assistive tools or adaptive settings because of a disability.
We want a visit to vellurecase.com to feel straightforward from start to finish, whether you are browsing our case lineup, reviewing a product page, placing an order, or writing in to our support desk.
Our Commitment
We regularly review how our store can be made easier to use, guided by established accessibility standards and the practices generally followed across the web.
Whenever it is practical to do so, we build our pages with the following tools and accommodations in mind:
- Screen reader compatibility
- Complete keyboard-based navigation
- Native browser zoom and display adjustments
- Device-level accessibility settings
- Other commonly used assistive technology
Our goal is to keep the store's core content and core functions reachable for as many shoppers as reasonably possible, covering everything from viewing a case listing through to finishing checkout and later checking on a shipment.
Ongoing Improvements
Accessibility work at VellureCase has no finish line; it is folded into how we operate day to day rather than treated as a single completed task. As our catalog and website continue to change, we regularly reassess our layout, menus, product pages, and other elements with usability and access in mind.
Whenever an accessibility issue is brought to our attention, we look for a workable correction that fits within what our platform allows, both technically and operationally.
Given how often browsers, hardware, and assistive software change, it remains possible that isolated accessibility gaps will appear from time to time despite this ongoing attention.
Third-Party Content and Services
Portions of the VellureCase site depend on outside technology and providers, including systems that power our storefront, process payments, manage shipping, and support order tracking throughout the purchase process.
Those providers run their own platforms, which are not always something VellureCase or QUANTUMEDGE SOLUTIONS LIMITED can directly control.
We favor partners whose tools are built with accessibility in mind, but we cannot independently promise the accessibility of any outside website, application, or service that falls outside our own systems.
Accessibility Assistance
Should you run into an obstacle anywhere on vellurecase.com, our support team is ready to help.
We can assist with needs such as:
- Pointing you to specifics on a particular phone case
- Checking which devices a particular case is compatible with
- Reviewing our shipping, return, or payment policies with you
- Looking up information tied to an order you already placed
- Helping you get to site content that's otherwise hard to reach
When feasible, we will supply the requested information or support through another suitable channel.
Letting us know which page or feature gave you trouble, along with a brief note on what happened, allows our team to resolve the matter faster and more accurately.
Feedback
We're always glad to hear from shoppers about how accessible and easy to use the VellureCase site is.
Should you spot an accessibility obstacle or run into trouble with a particular feature, please get in touch with us using the contact details below. Our team reviews every accessibility-related message we receive, and reasonable improvements are considered case by case, in keeping with the approach outlined earlier in this statement.
Contact Information
Store Name: VellureCase
Company Name: QUANTUMEDGE SOLUTIONS LIMITED
Company Number: 78906121
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@vellurecase.com
Phone Number: +1 917 963 8680
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.