Security Statement

Last Updated: October 27, 2026

At VellureCase, safeguarding what our customers entrust to us is a priority woven into how the store is run, not an afterthought bolted on later. Every visit to vellurecase.com (the "Site") — from your very first browse through to the moment an order is placed — is supported by a layered set of technical and organizational measures built to safeguard personal data and keep every transaction secure.

Secure Website Connection

VellureCase protects the Site with HTTPS encryption (SSL/TLS), a widely adopted protocol that scrambles data as it moves between your browser and our servers, making it considerably harder for that data to be intercepted or altered along the route.

This protection stays active while you explore the Site, sign into an account where that feature is offered, work your way through checkout, or place an order, and it extends to the following categories of information:

• Personal information
• Shipping information
• Billing information
• Account information, when applicable
• Checkout and order-related data

Encryption substantially reduces the risk that data is exposed while it travels between your device and our systems; still, as with any internet-connected service, no system can be promised complete protection against every conceivable threat.

Secure Payment Processing

When you place an order with VellureCase, payment is handled through established, reputable third-party payment services, Shopify Payments among them, whenever that option appears at checkout.

Those providers process payment details through their own secure infrastructure, and VellureCase does not, as part of its standard checkout process, hold onto complete credit or debit card numbers. How that information is handled instead falls under the relevant provider's own security practices.

Whichever payment methods are available for a given order are shown at checkout, ahead of confirming and completing the purchase, so you have the chance to review them beforehand.

Platform Security

VellureCase runs on the Shopify platform, which provides the e-commerce foundation behind our Site, our catalog, and our checkout process.

Shopify maintains its own set of technical and organizational security measures across its platform and infrastructure, with some of those controls built to keep online transactions secure and safeguard the information handled by its services.

Beyond that, we partner with a select group of suitable third-party providers that support activities such as processing payments, fulfilling orders, arranging shipping, handling customer communication, running analytics, and guarding against fraud.

Fraud Prevention

In an effort to flag transactions that might be fraudulent, unauthorized, suspicious, or otherwise high-risk, we may draw on automated systems, outside security services, and hands-on review from our team.

Should a genuine security concern arise around a given order, we may place it under review, hold it temporarily, decline it, or cancel it outright, depending on what the circumstances call for.

There may be occasions when we ask for further information to verify an order before it moves forward. These practices exist to help protect customers, payment providers, and VellureCase from unauthorized transactions and fraudulent conduct.

Protection of Personal Information

We apply administrative, technical, and organizational safeguards, proportionate to the size of our operations, aimed at helping guard personal information against unauthorized access, misuse, alteration, loss, or wrongful disclosure.

Access to customer information is limited to staff and service providers whose responsibilities genuinely require it — for instance, fulfilling orders, providing customer support, keeping the Site running, or meeting the legal and regulatory requirements that apply to us.

For a more complete picture of the ways personal data is gathered, used, shared, and kept by VellureCase, please refer to our Privacy Policy.

Customer Responsibility

Keeping accounts and transactions secure is not something we manage alone — our customers hold a genuinely meaningful share of that responsibility as well.

If you use any account features the Site offers, keeping your login credentials confidential is your responsibility, as is taking sensible precautions to secure the devices and accounts you use to reach the Site.

We ask that customers not pass on passwords or other sensitive login information to anyone who isn't authorized to have them.

If you suspect that someone has gained unauthorized access to your account, tampered with your order information, or misused a payment method tied to your purchases, please reach out to us immediately so the matter can be investigated.

Reporting Security Concerns

If you believe you may have identified a possible security issue affecting vellurecase.com, please contact our customer support team directly so our team can give it a proper review.

When you send in a report, describe clearly what you noticed and add any details that might reasonably assist our review of the matter.

While reporting a suspected issue, please do not make sensitive customer information, login credentials, or other confidential details public, whether on a forum or through any other channel.

Security Limitations

We take reasonable, good-faith measures aimed at keeping our Site and the data customers share with us protected. That said, nothing connected to the internet — no website, storage system, payment platform, or transmission method — can be promised as completely secure without exception.

Nothing in this Security Statement limits or reduces any rights available to customers under relevant privacy, consumer protection, or data protection legislation.

Contact Information

Store Name: VellureCase

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@vellurecase.com

Phone Number: +1 917 963 8680

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.