Privacy Policy

Last Updated: October 27, 2026

This Privacy Policy explains how VellureCase ("we," "our," or "us") collects, uses, discloses, and protects personal information when you visit, interact with, or order from vellurecase.com (the "Site"), or otherwise contact us.

VellureCase is an online store operated by QUANTUMEDGE SOLUTIONS LIMITED. The Site is built on the Shopify platform, which supplies the technical infrastructure and commerce tools behind its day-to-day operation.

If any conflict exists between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will take precedence on those specific points.

By continuing to browse or use the Site, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

For purposes of this Privacy Policy, personal information means any data that identifies, relates to, describes, or could reasonably be connected with a particular individual, subject to applicable law.

The categories of information we may collect depend on how you interact with VellureCase, and can include:

Contact Details: Your name, email address, phone number, billing address, and shipping address.

Order and Purchase Information: Records of phone cases you view, add to your cart, purchase, return, exchange, or cancel, along with the associated order and transaction details.

Payment Information: Data tied to purchases made through our secure checkout, including Shopify Payments when applicable. Your card number is processed directly by our payment partners; we do not store complete card details ourselves.

Account Details: Login credentials, saved preferences, and other data linked to a customer account, where account features exist and you choose to use them.

Support Communications: Messages you send us, including emails, contact form submissions, return or refund requests, and any other correspondence with our team.

Device and Usage Data: Information such as your IP address, browser and device type, operating system, referring page, pages viewed, and how you navigate the Site.

Cookies and Related Technologies: Information gathered through cookies, tags, pixels, and similar tools that help operate the Site, retain your settings, track performance, maintain security, and, where relevant, support marketing.

Where This Information Comes From

We collect personal information from several sources, including:

Information you provide directly, such as when you place an order, create or use an account, contact support, complete a form, subscribe to updates, or request a return or refund.

Information collected automatically while you browse the Site, through cookies, pixels, analytics tools, and similar technology.

Information shared with us by Shopify and by service providers that assist with hosting, checkout, payment processing, fulfillment, shipping, analytics, fraud prevention, security, and customer support.

Information received from advertising and marketing partners, to the extent such sharing is permitted by law and consistent with the consent or privacy choices you have made.

How We Use This Information

We may use personal information for lawful business and operational purposes, which can include:

• Processing orders, payments, fulfillment, delivery, returns, exchanges, and refunds.
• Answering customer inquiries and providing support.
• Operating, maintaining, securing, and improving the Site.
• Keeping you updated on the status of your orders and transactions.
• Monitoring Site performance and troubleshooting technical problems.
• Detecting, investigating, and working to prevent fraud, unauthorized transactions, misuse, and other security threats.
• Sending order confirmations, fulfillment updates, shipping notifications, and other transaction-related communications.
• Providing marketing communications or promotional offers where permitted by law and consistent with your preferences.
• Maintaining appropriate records of business and transaction activity.
• Complying with applicable legal obligations and enforcing our agreements and policies.
• Protecting the rights, property, safety, and legitimate interests of VellureCase, QUANTUMEDGE SOLUTIONS LIMITED, our customers, and other relevant parties.

How We Share Information

We may disclose personal information to service providers and other third parties when reasonably necessary to operate VellureCase, process transactions, and provide our services.

These parties may include:

Shopify: Provides the e-commerce platform, hosting, checkout, and related infrastructure and functionality.

Payment Processors: Including Shopify Payments, where applicable, to process and manage customer transactions.

Fulfillment and Shipping Partners: Assist with preparing, processing, shipping, delivering, and tracking orders.

Customer Service and Communication Vendors: Help deliver customer messages, service notifications, and emails.

Analytics and Marketing Vendors: Help us evaluate how the Site is used, measure performance, and carry out marketing activities where the law allows.

Security and Fraud Prevention Vendors: Help protect transactions, customers, and the Site against fraud and unauthorized use.

Government Authorities and Regulators: Receive information when required by law, court order, or other legal process, or when disclosure is reasonably necessary to protect legal rights, safety, property, or security.

Successors in a Business Transaction: May receive information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate event.

Each of these providers handles personal information according to its own obligations, contractual commitments, and applicable law.

Cookies, Analytics, and Advertising

VellureCase may use cookies, pixels, analytics tools, and similar technology to understand how visitors interact with the Site, keep it running properly, remember your preferences, evaluate performance, and support advertising where permitted.

Depending on your location and the tools the Site makes available, you may be able to manage certain cookie or privacy settings.

Your browser settings offer additional control, and outside platforms such as Google or Meta provide their own advertising and privacy tools you may choose to use as well, where available.

Disabling or limiting some of these technologies may affect how certain parts of the Site perform.

Our Shopify-Powered Platform

The VellureCase Site operates on Shopify. Shopify may process personal information to the extent needed to provide, operate, secure, and enhance its commerce platform and connected services.

Shopify may also process certain data under its own terms, in line with its own privacy practices and applicable law.

To learn more about how Shopify handles personal information, you are welcome to consult Shopify's published privacy resources.

Links to Other Websites

The Site may contain links to independent third-party websites or services, including those related to payment processing, order tracking, or other order-related functions.

These external sites and services operate under their own privacy standards, security measures, and terms. VellureCase and QUANTUMEDGE SOLUTIONS LIMITED hold no responsibility for the privacy practices or content of any independently operated third-party site.

We recommend reviewing the applicable privacy policy before sharing personal information with any outside service.

Children's Privacy

The Site is not intended for children, and our phone cases are not marketed or sold through the Site for the purpose of collecting personal information from minors.

We do not knowingly collect personal information from children in circumstances where doing so would conflict with applicable law.

If you have reason to believe a child provided us with personal information without a parent or guardian's consent, please reach out — we will review the situation and act as appropriate.

Data Security and Retention

We maintain reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

That said, absolute security cannot be guaranteed for any online transmission, data storage system, or protective measure, however carefully designed. For this reason, we are unable to promise that personal information will be safe in every situation.

We retain personal information for as long as reasonably necessary for purposes that include:

• Processing orders and maintaining transaction records.
• Providing customer support.
• Keeping accurate business records.
• Satisfying legal, accounting, tax, and regulatory requirements.
• Handling returns, refunds, disputes, and related claims.
• Enforcing our agreements and applicable policies.
• Identifying and working to prevent fraud or security incidents.

Retention periods can vary depending on the type of information, why it was collected, and what applicable law requires.

Your Choices and Rights

Certain rights over your personal information may be available to you, depending on your place of residence and the privacy laws that govern you.

These rights may include the ability to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Request that certain processing be limited, or object to it where applicable.
• Request a portable copy of certain personal information where applicable.
• Withdraw consent where processing depends on it.
• Modify certain cookie or advertising preferences where offered.
• Unsubscribe from marketing emails using the opt-out link included in those messages.

These entitlements are not uniform everywhere — the scope, limits, and exceptions attached to them shift from one jurisdiction to the next.

To submit a request that applies to your situation, please get in touch using the contact details below; for certain requests, we may first ask you to verify your identity.

Customers who exercise the privacy rights the law grants them will not be unlawfully treated any differently as a result.

Cross-Border Data Transfers

VellureCase's e-commerce operations span multiple countries, so your personal information may end up being transferred, stored, or processed somewhere other than your home country or region.

This may include jurisdictions where QUANTUMEDGE SOLUTIONS LIMITED, Shopify, payment partners, fulfillment providers, shipping carriers, or other service providers operate.

Where applicable law requires specific safeguards for cross-border transfers of personal information, we apply appropriate measures designed to meet those requirements.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, service providers, legal obligations, or operational needs.

Any revision to this Privacy Policy will be published here, with the "Last Updated" date at the top adjusted to reflect the change.

We encourage customers to review this Privacy Policy from time to time to stay informed about how we handle personal information.

Contact Information

For questions, requests, or other matters concerning this Privacy Policy, you are welcome to reach us with the details below.

Store Name: VellureCase

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@vellurecase.com

Phone Number: +1 917 963 8680

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.